3D model does not correspond with the real part
Dear sirs
I was redirected to your site from the Digikey page to get the 3D step model for the part D37S13A4PL00LF. And as you can directly see on the screen, the 3D model is for a straight connector while the image (upper left) shiws a right angle connector. I have a real part in my hands and it is really a right angle model
My browser ling was:
https://www.snapeda.com/parts/D37S13A4PL00LF/Amphenol%20ICC%20(FCI)/view-part/?ref=digikey
and opening an issue for it did not work.
Could you please correct this and, if possible, send me a correct step file?
Best regards,
Ralph
Added 1 year, 11 months ago.
2 Answers
Hi Ralph,
This is Andrea from the SnapMagic team. Thank you for reaching out to us! Our team is working on this and we'll get back to you via email once we have an update.
Let us know if you need anything else. We'll be happy to help!
Answered 1 year, 11 months ago.
Hello again, Ralph,
This is Carlos, stepping in for Andrea, thanks for patiently waiting.
As Andrea wrote, we have sent you the 3D model to your personal email, and the part at the link has been updated to solve the user uploaded issue.
Please get back to you if you need anything else, we'd be glad to help!
Answered 1 year, 11 months ago.
